What have you learned regarding quality information vs. quality care? Why is it

What have you learned regarding quality information vs. quality care?
Why is it important for department managers in a hospital to track data of customer needs and productivity? Statistics computed for use within the health information management department usually relate to labor costs, productivity, and staffing, and are often used for decision-making purposes. What types of decisions might they make based on this type of data? Support your thoughts with information from your reading this week or with other research or journal articles.