Negotiation reduction

Question 58.

HSA 599 Health Services Administration Capstone Comprehensive Exam Strategic Planning and Marketing Leadership Hospital leaders need to measure KPIs to determine areas for and then create action plans to meet KPI targets. (A)    Deal making. (B)    Negotiation reduction. (C)    Improvement. (D)    All of the above.

the plan Is reduced

Question 54.

HSA 599 Health Services Administration Capstone Comprehensive Exam Strategic Planning and marketing External Relations The process of strategic planning Is as Important as the strategic plan. Through participation in the process, all stakeholders ‘buy in” to the changes that result and resistance to the plan Is reduced, if not   (A)    Eliminated. (B)    Maintained. (C)    Increased. (D)    Avoided. (E)    None of the above.

 chief finance officer.

Question 49.

NSA 599 Health Services Administration Capstone Comprehensive Exam Financial Management – Staff The governing body uses organized committees to monitor the performance. (A)    Controller. (B)    chief finance officer. (C)    chief legal officer. (D)    chief executive officer (CEO). (E)    CI chief accounting officer (CAO).

 market share risk.

Question 45.

NSA 599 Health Services Administration Capstone Comprehensive Exam Financial Management Regulations Within the context of a dynamic regulatory environment, today’s healthcare CFO’s must manage Increasing to ensure the financial health of their organizations. (A)    market share risk. (B)    financial risk. (C)    management risk. (D)    economic risk. (E)    All of the above.

 Return on equity

Question 41.

HSA 599 Health Services Administration Capstone Comprehensive Exam Financial Management Analysis When a ratio measures total profitability as a percentage of total equity, it Is measuring a business’s ability to use Its equity financing to generate profits. This Is called _______. (A)    Equity on return. (B)    Net on equity. (C)    Debt on equity. (D)    Return on equity. (E)    None of the above.

Organizations – Regulations

Question 37.

HSA 599 Health Services Administration Capstone Comprehensive Exam Healthcare Systems and Organizations – Regulations The following insurance programs could possibly cover nursing home care for retried military personnel: (A)    Medicare. (B)    Medicaid. (C)    Tricare. (D)    Care Managed. (E)     Capitation.

 Antitrust laws

Question 31.

HSA 599 Health Services Administration Capstone Comprehensive Exam Healthcare Systems and Organizations – Systems Thinking There are to prevent anticompetitive business practices that could hurt consumer. (A)    Antitrust laws. (B)    Certification standards. (C)    Mission statements. (D)    Joint Commission standards. (E)    All of the above

 Role and contributions

Question 28.

HSA 599 Health Services Administration Capstone Comprehensive Exam Quality Improvement – Accountability In healthcare, the term quality management refers to the manager’s to organizational effectiveness. (A)    Experience. (B)    Education background. (C)    Role and contributions. (D)    years of services. (E)    Knowledge.

quality assessment

Question 24.

HSA 599 Health Services Administration Capstone Comprehensive Exam Quality Improvement – Assessment A performance measure system should be the very first step of (A)    quality initiative. (B)    quality assessment. (C)    quality review. (D)    None of the above. (E)    quality continuous improvement.

 Flexible interpersonal relations models

Question 19.

HSA 599 Health Services Administration Capstone Comprehensive Exam Relationship Management – Interpersonal Relations portray communication as a process in which listeners give feedback, which is response to a message. (A)    Interactive interpersonal relations models. (B)    Fragmented interpersonal relations models. (C)    Flexible interpersonal relations models. (D)    Macro interpersonal relations models. (E)    Universal interpersonal relations models.