Analyze and summarize what you learned from one of the individuals in a case study provided for this assessment. Then, design a training program to further develop the knowledge, skills, abilities, and other characteristics for the employee in the job position you selected. Your assessment should be 5–6 pages in length.
I-O psychologists spend much of their time focusing on job analysis, performance, and measurement techniques to improve the overall work conditions and performance of the employees. Performance evaluations are a useful way for managers and supervisors to reflect on the employees’ work performance with the intention of providing positive and constructive feedback. Employee training is another key area that affects employee performance. For employees to properly carry out the duties to which they are assigned, training and development is often needed. Psychological research can inform the I-O professional, as he or she works to design a training plan that considers the goals of the training, along with ethical, diversity, and fairness issues.
In this case study, consultants Ann Thomas and Juan Olivera, owners of T&O; Consulting, are hired to evaluate problems at the First National Bank of Bedford Falls. They interview three employees on a number of issues related to training and development.
Select either the teller’s position or the teller supervisor’s position to examine further. In this assessment, you must provide a brief analysis and summary of what you learned from Kwan or Stan, and then design a training program to further develop the knowledge, skills, abilities, and other characteristics for the employee in the job position you selected.
Based on the First National Bank of Bedford Falls presentation, write 5–6 pages in which you accomplish the following:
Summarize the relevant information you obtained from the position (the teller or teller supervisor) you selected from the case study.
Identify the method of job analysis that you would use to gain more information about the position or the employee (or both) and the associated issues.
What additional information might be useful to learn before assessing the situation?
Why is this information critical to your evaluation of the job position? Explain.
Design and provide a detailed description of a training initiative you would recommend for the selected position, using current psychological research and theory and focusing on how the program will increase employee satisfaction.
Analyze how you would evaluate the effectiveness of the training program once it is in place. For example, how often will you reassess the training program, obtain employee feedback, and revise it?
Describe ethical, diversity, or fairness issues to consider when devising this training program.
Identify and refer to the case study as needed to illustrate your points. Do not simply restate the case study.
Your assessment should meet the following requirements:
Written communication: Written communication should be free of errors that detract from the overall message.
APA format: Resources and in-text citations should be formatted according to current APA style and formatting guidelines.
Length: 5–6 typed, double-spaced pages, not including the title page and references page.
Font and font size: Times New Roman, 12-point.
Number of resources: A minimum of 4 scholarly resources.
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